This is where the problems start. We're sorry to hear about your disappointment with our return policy. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) She was very polite and helpful. We may also share information with companies assisting in fraud protection or investigation. DO NOT BUY FROM THEM. Company claims the only way money can be refunded is if it was faulty. It fits exactly to measurements specified in the skirt section for sure! We want to make sure this is refunded immediately. There are no fees if you pay on time. I mean, short to the point where I can see her butt cheeks! This will be automatically applied to your account attached to the email address used for the order. Business days do not include weekends or public holdiays. Yes! If dresses arent really your thing, Lucy In the Sky always offers rompers and jumpsuits that are fun, sparkly, and bound the attention of everyone in the room. If the issue persists, we would suggest to follow up with your bank. Will not refund my money and will only offer a store credit. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. If you do not use your store credit within a year- we can always reissue. Emails found on company website shop@lucyinthesky.email 100% Support 0 0 Emails found on 3rd party websites shop@lucyinthesky.com 75% sales 0 0 LucyInTheSky website Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. If you order multiple styles with different delivery dates, they may ship separately. I don't think you got it! Followed up shortly after the purchase to make sure everything was ok. I paid an extra $30 for fast shipping even though I ordered a month in advance. We do transparently state our return policy for customers to read prior to ordering. I DO NOT RECOMMEND THIS COMPANY! We're so glad that Daniella was able to assist you. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Email: shop@lucyinthesky.email - replies within 24 business hours. We were responded to in a timely manner. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. Ordered my daughter a winter formal dress. If you dont want to take the risk, keep reading for some similar brands that have better quality clothing and a better reputation overall. -Kate. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. -Kate. We do specifically outline the estimated delivery time on each individual product page once a size is selected. Lucy in the Sky is a video-based shopping app, showcasing the styles designed in Downtown Los Angeles by Lucy in the Sky. She gotta keep pulling it down to make sure everything stays covered. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). Do not order from here. Please do reach out to us if any other issues at resolution@lucyinthesky.email if anything. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. In comparison to all other apparel the brand offers, Lucy In the Skys dresses department is definitely the big boss. We have Live Chat and Email available for any questions or concerns. Hi Lily, Returns - LUCY IN THE SKY Help Centre. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. If you need your dress for a specific date you might want to find a different one. It was not the representatives fault, so she did great, but the company should do better in alerting guests. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. Continue. Thanks for your feedback. Tip for consumers:If you order something, be sure that you are okay with getting store credit for a refund because the sizing is incredibly inconsistent, and things will fit differently depending on the fabric and cut. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) I've never encountered an online retailer like this. Shapermint vs. Spanx Which Shapewear Brand is Best? We ordered a dress on 9/6. Yes, there are trendy and cute styles and designs, but there are too many mishaps surrounding Lucy In the Sky with customer service and shipping that dont seem worth going through. Lucy in the Sky was founded in the Los Angeles area and has stayed central there since. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. 1. We also ensure all reviews are published without moderation. All dresses are under $100, and that even includes formal dresses for events like prom and homecoming. We want to make sure that this refund goes through immediately. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. Thank you so much Daniella M!! We're sorry to hear that you had issues with your order. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. Lucy In the Sky claims domestic shipping typically takes two business days, while international shipping usually takes six to twelve business days. Thanks for your feedback. Our cut-off for same-day express shipping is 1pm Pacific Time. All orders ship out of Los Angeles, we design all of our styles in-house. -Kate. Please use the following size guide to help determine your size of clothing. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. The dress we purchased did not fit at all like the photo depicted on the site. Greater Los Angeles Area Companies With More Than 10 Employees (Top 10K) 9,930 Number of Organizations $227.4B Total Funding Amount 14,607 Number of Investors . Complaint Type: Problems with Product/Service. And as she walks, it rides up, lol! They said I would be receiving updates and a tracking number. Hi Kim, I HAVE MY TRACKING NUMBER. Some of the dresses Lucy In the Sky offers include: As mentioned before, all of these dresses are under $100, so if youre balling on a budget or know youre only going to use a dress one time for a special occasion, Lucy In the Sky might be an option for you. Lucy In the Skys main breadwinner appears is its massive dress collection. We do not provide information to these agencies or companies for marketing or commercial purposes. We're so sorry to hear about the order. We'd love to make sure we make this right and find a resolution. Did all refunds go to store credit or were some people able to get a full proper refund? Worst experience. 10/10! Hi Hailey, Thanks for your feedback. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. Hi Sonam, Thanks for your feedback. -Kate, I love the products when we receive it however, out of three times, ordering from them, I've only actually received once my dress on time otherwise, I end up canceling and taking a store credit, Hi Heather, Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Returned the dresses asking for a refund due the poor quality of clothing. International delivery is 5-10 business days. This policy is effective from 01/01/2016. I ordered the Kayden Dress in black. Your Order Has Been Processed! Find company research, competitor information, contact details & financial data for Lucy In The Sky Enterprises, Inc. of Houston, TX. Our styles are designed exclusively in Los Angeles. i am from spain. Unfortunately after an order has shipped with USPS we cannot update a shipping address. Were almost out of time and do not have a back up plan. We cover the cost of all domestic return shipping for all styles. I was never updated or contacted. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. I've made several purchases on different occasions from this store and nearly all of which came with problems. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all . You can choose to accept or decline cookies. Oh no! As soon as you place the order, it is processing on our end. You can email us at resolution@lucyinthesky.email so we can further assist you. Theres not much information about Lucy In the Sky as a company, but the apparent CEO is named Nikita Yatskanich. CASANDRA M. was extremely helpful in seconds. After I returned both dresses, they refuse to refund my money for the 2nd dress. 12 Stores Like Lucy In The Sky to Shop Now, Is Shopbop Legit? Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). They weren't rude per se, but they were deeply unhelpful. I have been waiting for almost three weeks and still haven't got my money back. I had to do a charge back from my credit card company to get my refund back. I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? Our small is generally the equivalent of a US Size 2. I foresee no dress, no money returned and no reply. Thanks for your feedback. Save my name, email, and website in this browser for the next time I comment. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY
All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. Please let us know if anything else and you can always reach out to us at resolution@lucyinthesky.email -Kate. This cost is not covered by us and is charged directly by your local government. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. For example, in the user namespace all titles begin with the prefix User:. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. It said delivery between 9/30 and 10/12. - Kate, Hi Chris! Please email us at resolution@lucyinthesky.email if anything else. From time to time, we may restrict access to some parts or all of this Website. We're sorry to hear that you had issues with your order. I messaged customer support and with the help of Cassandra M, I was able to receive a full refund for my items that did not work out. -Kate. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. They do not have number to call. A store credit is automatically applied to an account attached to the email used for an order. Please read the email in full, there may be pertinent details which may have been missed. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. 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