They cannot be used for packages or any onsite charges. On top of that Half the park was closed, the lazy river was only open for an hour, 3 slides werent opened until hours after opening of the park, by lunch another large kiddie area was closed as well as dip n dots. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. Please view our terms and conditionsfor detailed information on our cancellation policy. Can I redeem points when booking a stay at the Niagara Falls, Ontario lodge? ", "I was on hold for over an hour," she added. Returning the towels to the waterpark area is very inconvenient. Disappointed once again. Am I able to charge things back to my room? Only members that complete their profile and create a password can redeem Voyagers Points and be awarded Bonus Deals. Consulte nuestros Trminos y Condiciones para tener informacin detallada sobre nuestra Poltica de Cancelacin. The only other food available was a pizza stand, a small Dunkin Donuts shop and a pub. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. There have been no reported cases of COVID-19 at Great Wolf Resorts. You may observe some of their regular drills performed during operation, which provides real-life practice. We are happy to report that her 3-year-old, Antoni, had a happy birthday, and got to splash and play in a hotel pool at a different hotel. There are also lockers available in the water park for guest use. An amazing staff at check-in and very helpful with any questions you have. The room mostly seemed clean with just a bit of dust around the bunk beds. Afterwards I chatted to try to cancel the reservation #32780018. My daughter loved it.- Also - most of the guests were not wearing masks. Paper towels were overflowing in the garbage. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. The Chicago, Ill.-based company released the following statement: The health and safety of our guests . Members must log in and select their Bonus Deals before completing booking. The COVID-19 pandemic delayed the opening of the highly anticipated attraction that sits on 29 acres off Highway 120, near Interstate 5. . February 28, 2023. So half of the water park was closed on a Saturday. Great Wolf Lodge does allow RV parking as long as you are a registered guest. Please view ourterms and conditionsfor detailed information on applicable change policy and fee. to speak with a Food and Beverage Management team member. Even before the trip, Walker noticed she was charged $259 not once, not twice, but three times. The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. Each suite has a microwave and an efficiency style refrigerator, approximately 3' tall and 2' wide. Purchase your Day Pass here. "It was our 3-year-old's birthday," she said. Property at a Glance: Great Wolf Lodge Charlotte/Concord. Do the rooms have a refrigerator and/or microwave? Since it was our first time, we decided not to splurge on any sort of Paw Pass and I'm so glad we didn't-- this area is old, dirty and completely lackluster. Yes, the water park is kind of a dystopian nightmare. Are self-service laundry facilities available in the resort? The women's room was utterly disgusting. The new "one day" rule that requires a Covid test for return to the US can present some difficulties and expense before you return home. So after reading all the reviews on here I prepared for our vacation like we were heading into a Syrian war zonepacked a white noise machine, our own pool towels, all the food and canned coffee drinks wed need to survive for three days, and had some very serious conversations with my kids about how we were going to get to do some fun things but only after waiting in some very long lines. We will see how our experience at Zender's goeswe may or may not be back to GWL in the future. Carpets are old and dirty. The rate also includes parking, and access to all events. Other companies, such as MGM Springfield, did similar reservations throughout the year prior to being allowed to officially reopen. Reserve your cabana today! Learn More About Great Wolf Resort's Privacy Policy. Is grilling / cooking permitted at the resort? I contacted customer service and they assured me that was not the norm. Walker tried and failed to get a refund; getting all kinds of conflicting stories. Way too late to make reservations at the restaurant.- My kid got stuck on the rope adventure and I had to talk her into fixing her rope and walk her back because none of the staff were watching her - or cared - that a 7 year old was 2 stories up and the safety rope was stuck.- The water park is small - this one is split into two sections - one room has a very small lazy river and one slide area with three slides - two for tubes and one for solo, no tube. Get browser notifications for breaking news, live events, and exclusive reporting. You can find the currently running promotions at this lodge on our deals page. Points will display on the home page and can be redeemed during booking. However, you are welcome to play in the water park as early as 1 p.m. What do I need to provide when I arrive at the lodge? We look forward to welcoming families back to our resorts and creating more howling fun moments. Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. And if you haven't met Mr. Doug, you haven't met fun! This place is so out dated and overpriced. La registracin comienza a las 4:00 pm, pero su familia puede usar el parque acutico empezando a la 1:00 pm. We got the kid cabin and the kids loved having a separate area with their own TV and table. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Waterslides and our elevated attractions are not wheelchair accessible. Great Wolf Lodge plans to reopen on April 2. "We were, like, 'We need something with water.'". Whether you're looking to host a business conference, corporate retreat, youth group outing, or any other type of gathering, our sales and catering staff can help you plan an event your guests won't soon forget. It was more crowded and less fun, but still had a good time. The next time we went to the waterpark area, I made everyone dry off and then check the towels back in before we walked back to our room (cold and damp).My son wanted to go to GWL again for his 8th birthday (like we did March 2020), so I booked a stay for our family and a friend's family. Some properties may have special restrictions. Ultimately I ended up requesting a refund for my deposit I had put down 2 months prior. It seemed a bit rougher on the bottom than other lazy rivers we've been in before. The only place open for breakfast was the restaurant, and the wait was several hours - and this is at 7:30 am.- When we arrived at 5pm I attempted to install the Great Wolf app on my phone, but it wouldn't take my password. Really smart of them to have a franchise in the lodge to get the business of people who don't want to pay an arm and a leg for their breakfast buffet in the main restaurant. We also discourage use of the hot tubs. If my family has food allergies, how can I let the resort know? Yes, you can purchase a Day Pass to enjoy the pools, slides and more in our 84 degree water park. I again contacted customer service via email, no response this time. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). For the health and safety of our guests, service animals are not allowed in the pools and attractions of the water park. Taxes and fees that are shown are estimates only. We received an email on 3/30 that the resort was extending the shut-down until 4/19, and they could "hold" our deposit until 5/18 to "allow" us to reschedule, or we could cancel for a refund. Our hotel public spaces, accessible rooms, and water park decks are ADA compliant. We can offer a variety of options to meet your needs! The room was okay, but we didn't spend much time in the room anyways. As a gift of love or one of thanks, a Great Wolf Lodge gift card is everyone's perfect gift. We had a standard room with 2 adults and 2 kids (17 &8). Having now seen them (but not rented), we would NOT rent one in the future. Bonus Deals must be used within the date parameters of the specific Bonus Deal. We require guest checking in to be at least 21 years of age. As a way to apologize, Great Wolf is offering those customers a free stay for their inconvenience. So our $1600 night would now be $2100! Regular guests recommend a few essentials for the Great Wolf Lodge experience: swimsuit/cover-up, plastic bag to carry wet suits home, swim goggles, earplugs, flip flops, aqua socks, waterproof watch, exercise clothing, reading materials, warm pj's/slippers to wear to Story Time. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. They really need to improve on this part.We packed robes for the kids and adults for walking from the pool to our rooms (as recommended by a friend) and I HIGHLY recommend it. The use of a debit card at the time of check-in will initiate an immediate deduction from your bank account for the remaining balance of room and tax for your stay. Its as awful as it sounds and theres no way to avoid it. Yes! Was it the deal of a lifetime? The majority of our water park is indoors. In those locations, all guests, ages 5 and older, are required to wear a face covering. Great Wolf Lodge Grand Mound 3.5-star family-friendly resort in a rural location Take advantage of free water park access, a poolside bar, and mini golf at Great Wolf Lodge Grand Mound. 2021 CBS Broadcasting Inc. All Rights Reserved. You would only forfeit your deposit if we couldn't rebook your getaway at all. These criteria, in addition to how the cast will contact the ride will determine your ability to wear a cast on a ride. They were fun too. Most games are $1.20 just to play. Your kids will probably be just as happy at a Ramada Inn with an indoor pool and a claw machine in the lobby. Qu necesito mostrar cuando llegue al resort? The resort will close on Sunday, March 15 at 2 p.m. I called customer service to change our reservation to the Sandusky locationand NO DEAL. It refunded many customers, but some fell through the cracks. Can we request a balcony or patio during the reservation process? Visit greatwolf.com and log into your account to see Bonus Deals. Wired access is also available at our lodge within our conference function space. "I would say shame on you for your customer service," said Walker, who's howling mad. Points for two-night stays expire 15 months from the checkout date on which they were earned. Either dont do it at all or budget at least $100 for it, because you get volume discounts based on how much you spend and if you spend $100 the paw points are $0.16 each. Internet access is included in the resort fee. "We have had no reported positive COVID-19 cases within our guest or pack. Esta es nuestra manera de evitar el hacinamiento y los largos tiempos de espera. (WRBL) - The Great Wolf Lodge company announced that its facilities will close temporarily. ", Great Wolf Lodge closing due to Covid-19 concerns, 911 call turns fire drill at Xavier High School into shelter-in-place order, Milwaukee murder suspect captured after chase in Winnebago County, Public File Assistance Contact - (920) 432-3331. Please note that inflatable toys are not allowed in the water park. COVID-19 continues to make headlines as the virus keeps people across the world indoors. The arcade is a massive money-suck and will turn your kids into tiny gambling addicts. So my biggest tip if you are a newbie to GWL:-wear your swim attire on the day you arrive for check-in-bring robes to wear to/from the pool-buffet dinner on one side of the restaurant/menu ordering on the other side-don't splurge on the Paw Passes- they're not worth it-arrive right before Dunkin opens if you want to get breakfast there. Are cabanas available to use in the water park? I have brought my kids to this location many times in the past and they love it. What is included with the cost of the suites? However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here: greatwolf.com/terms-and-conditions. The remaining balance of room rates, packages, taxes and fees will be collected at time of check-in. Review tags are currently only available for English language reviews. Pack 'n' Play cribs are complimentary but are first come, first serve and cannot be guaranteed during high occupancy periods. Todos nuestros equipos culinarios estn bien instruidos en alergias alimentarias comunes y restricciones dietticas. Manteca's location is the 19th Great Wolf Lodge to open . Points can be redeemed when bookingthe room portion of a future stay. Your card will be authorized for a daily amount on your reservation if you would like to allow charging on your reservation. I decided to look at our options and saw that GWL in Sandusky Ohio remained open and had 2 family suites available on 4/10. You pay five-star prices for three-star rooms because there are dancing wolf characters walking around hugging your kids, and also a water park. Points are not earned on any alcohol purchases, taxes, gratuities, fees, or any onsite purchases not charged to the room. Guest further acknowledges and agrees to comply with all safety requirements . Aqu en Great Wolf Lodge, nuestros parques acuticos estn reservados exclusivamente para nuestros huspedes registrados. And after three tumultuous years, a new survey from the Public Policy Institute of California found that the majority Californians have a bleak economic outlook for the future. We look forward to welcoming families back to our resorts and creating more howling fun moments. While weve had no reported cases of COVID-19 and the CDC states there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, after carefully reviewing the large gathering guidelines from government officials we believe it is in the best interest of our guests and pack members to close all of our resorts starting at 2pm on March 15 with plans to re-open on April 2. Please see our partners for more details. We will definitely return as our children truly enjoyed it. The Lodge assigns suites on the day of arrival. When setting up a reservation online, we require the number of children under 2 to be listed. Its loud AF, impossible to find a place to sit down or put your stuff, reeks of chlorine, simultaneously too cold and too hot (how?! He brings real fun and joy every time. This includes our restaurants, spas and MagiQuest. La mayora de nuestros resorts ofrecen excelentes planes de comidas que se pueden agregar a cualquier estada. We booked 2 kids cabin suites ($800+/night each). My kids LOVED IT. More. Great Wolf Lodge will initially reduce occupancy levels at its resorts to 50% or less to provide an abundance of space so families can easily navigate the resort and waterpark with a minimum of . Our team will have prepared your room wristbands and arrival package. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. Yes! February 28, 2023. The pool area did get a little crowded and made me wonder if they were really only at 50% capacity due to covid. It was there for more than an hour while they cleaned the rooms around it.- Grossness: The lifeguards are all teenagers - they don't enforce any cleanliness rules. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We were all much warmer on our walk through the chilly lobby.Our room worked out good for us-- we got the Bear Cub Suite so each of our children could have their own bed (a queen and the pull-out sofa bed) and my husband and I had the King bedroom for us. Answer 1 of 11: Hi fellow US travelers! Great Wolf Lodge offers a full spectrum of dining options for your family. To find more, please read our Privacy Policy and Cookie Policy. I brought our towels to return to the waterpark while dropping the kids off at the arcade, and the waterpark was already closed, so I had to carry the towels around with me while in the arcade. If a family member's sickness inhibits you from your travel plans, we will gladly rebook your getaway. Once aware, we corrected the system error and began the process to secure refunds for these charges. I have brought my kids to this location many times in the past and they love it. I would've appreciate the bathroom that adjoined the two rooms to have double sinks though.We ate on both sides of the Lodge restaurant for dinner, one time at the buffet and one time at the menu-ordering side. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). Esta tarifa cubre servicios como internet inalmbrico, estacionamiento de autoservicio, acceso al gimnasio, caf en la habitacin, chalecos salvavidas y toallas en el parque acutico, acceso a fax, llamadas locales, servicio de conserjera y orejas de lobo para nios menores de 12 aos. 2023 Advance Local Media LLC. Of course not. Can my child use the water park if he/she wears diapers? The company has done this a few times over the past year. If i had another choice i would not come here. Suite style preference must be booked at time of reservation. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Casts are allowed in the water park. We didn't need cleaning while we were there but we were able to request additional supplies through the app which were delivered quickly to our door.Waterpark: This is the perfect size for my kids. Are there vending machines in the resort? The grand opening date is set for Thursday, Sept. 17. This is customer service at its best. The indoor water park in Fitchburg states it will begin taking reservations starting July 1. Debit cards are not recommended and will be authorized and held to company policies and procedures. You would forfeit your deposit if we couldn't rebook your getaway at all. What time can you use the waterpark at Great Wolf Lodge? These requests can not be guaranteed, but our guest services team will do their best to fulfill your particular request(s). We can also assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. Great Wolf Lodge in Gurnee announced Thursday that the resort and indoor water park will open with new health protocols. What does the Flex package cover and when can it be purchased? As long as we have a credit card on file, you are welcome to charge back to your suite. It would be a longer drive, but we really wanted to go that weekend and not disappoint the kids. Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. This most recent visit we had kids ages 17, 16, 13, and 7. Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. Food and trash all over the ground, snack wrappers and fake eyelashes were floating in the murky waters of the hot tub. Tripadvisor performs checks on reviews. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. In a subsequent press conference, the governor indicated the timeline for fully reopening the economy has a potential to move to earlier, depending on the percentage of vaccinated residents, Great Wolf Lodge said. We cant wait to go back. Tripadvisor performs checks on reviews. The 414-room resort will open its doors to the public on Aug. 24 with . "It's going to be six or seven. Services covered by our Resort Fee include water park amenities like life jackets and towels, resort-wide access to wireless internet, virtual concierge service, in-room amenities such as a coffee maker and mini-fridge, and perks unique to Great Wolf Lodge like access to complimentary arts & craft projects provided during select kids entertainment programs, and complimentary Wolf Ears for kids 12 and under. Providence, Rhode Island 1 Very appreciative of COVID Cancellation Policy Review of Great Wolf Lodge Reviewed May 13, 2022 I have brought my kids to this location many times in the past and they love it. Find answers to our most frequently asked questions below. The hotel and indoor . Let your imagination soar and design an experience you know they'll love. Do children need to be supervised in the water park? Where can I purchase toiletries if I forgot something? This place is not worth all the money you spend to get a room and book activities for your kids. Or simply let your recipient decide how to use the denomination you select. It forces the kids to be active and as the quests get harder the problem-solving gets harder. Delivery & Pickup Options - 12 reviews of Dunkin' "So first of all - IT IS IN THE LOBBY OF THE GREAT WOLF LODGE. If this isnt you, youre not going to enjoy it. Bonus Deals can be used with deal codes. I was given the option to reschedule my stay but with only 6 days until our trip it was to late for that considering work schedules and 2 kids. she said. The cancellation was, of course, disappointing especially to our son and our friend's son (who also had an 8th birthday that month). Our retail stores have swim diapers available for a nominal fee. Swim diapers are available for purchase in the lodge; please see a Pack Member for assistance. Resort officials say they will offer full refunds to all guests. Have questions about our suites or need help planning your stay? more. She cancelled the reservation and issued my refund. .no matter what their ages! How can I secure valuables during my stay? In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. It seems like the rooms could use a bit of an update. Book your resort stay, today. For the health and comfort of all of our guests, we do not allow any pets into the lodge. The balcony or patio type is determined at check-in and is based on availability. Does the lodge offer a commissionable rate for travel agents? Taxes and fees that are shown are estimates only. If the cardholder is not going to be present at check-in, a credit card authorization form is required. Please see our partners for more details. Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. We do 3 just because of the long drive we have to get there, but if you live closer, 2 might be plenty. Dunkin Donuts was just ok. We appreciated being able to order on the app for pickup and we ate all meals in our room except for the first one at Camp Critter. Purchase Gift Cards. A month later, she's still waiting for her money more than $500. Dont waste your money! Parents: take children to the restroom often as polluting pools causes an unhealthy condition. Besides us I counted less than 10 guests wearing masks for the two days we were there. Please do not use or loiter around the RV during your stay. Tenga en cuenta que los juguetes inflables no estn permitidos en el parque acutico. Non-refundable offers, contracted group blocks, and third-party reservations are excluded from the flex trip offer. This is the version of our website addressed to speakers of English in the United States. Qualifying stays also earn points for packages added, cabanas, ancillary purchases such as late checkout, and onsite spending charged to the room, such as retail or food. Reservations made on the Early Saver promotion are subject to a non-refundable deposit after the time of booking. 7 reviews of Home2 Suites by Hilton LaGrange "From the minute I walked in to today (checkout) day, I felt welcome and at home. I liked the fireplace for a quick warm up after swimming. They were very young, mostly, but very nice and helpful.- Everything has an 'upsell' option to it. 11:00 p.m. -7:00 a.m. are the quiet hours for the lodge. How much of the park is outdoors? There are plenty of life jackets available and did not have a hard time securing them for our kids. But Great Wolf Lodge is hoping the reopening process is sped up. The average game is about ten points, so at that price point our two kids got about an hour of playtime each. Members can see their points earned in their profile ongreatwolf.com. There are lockers, showers, and changing areas available for your use in the water park. We do have a locker room with small lockers available for your use. No effort whatsoever to update anything except the price. packed with us-- and it was completely annoying to drag everyone into the steaming hot bathroom/changing area to get everyone changed (kiddos are 6 and 5). Check-in time begins at 4 p.m. or as rooms become available. Remained open and had 2 family suites available on 4/10 the closure for English language reviews allowed to reopen! Following statement: the health and comfort of all of our guests families. 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' n ' Play cribs are complimentary but are first come, serve... After swimming cast on a Saturday family member 's sickness inhibits you from your travel plans we. Room with small lockers available for purchase in the United states wear a life jacket customers in a..., `` I was on hold for over an hour, '' she added is hoping the process... We 've been in before a good time make purchases not rented ), will... Guest use for her money more than $ 500 of check-in you can purchase Day... Alergias alimentarias comunes y restricciones dietticas rebook your getaway find the currently running promotions this! Nuestros equipos culinarios estn bien instruidos en alergias alimentarias comunes y restricciones dietticas be purchased,... 2 p.m is offering a full spectrum of dining options for your use highly anticipated attraction sits... Headlines as the quests get harder the problem-solving gets harder a manner on,! 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Some of their regular drills performed during operation, which provides real-life practice require the number of children 2... Best to fulfill your particular request ( s ) trip offer rate for travel agents with just a of! Aqu en Great Wolf Lodge, nuestros parques acuticos estn reservados exclusivamente para nuestros registrados. Your customer service, '' said Walker, who 's howling mad our addressed. To enjoy the pools, slides and more in our 84 degree water park technical glitch from a upgrade. Price point our two kids got about an hour, '' said Walker, who 's howling mad are... Headlines as the virus keeps people across the world indoors to welcoming families back to our resorts and creating howling! Guest use when bookingthe room portion of a future stay deposit after the time of booking years of age than. Own TV and table up your Lodge wristband to make purchases during your stay young, mostly, but fell! You can find the currently running promotions at this Lodge on our Deals page of dust around the bunk.... Walker tried and failed to get a room and book activities for your.... Of reservation delayed the opening of the suites longer drive, but we didn & # x27 ; t much! Prepared to use in the pools, slides and more in our 84 degree park... Visit we had a good time, you have n't met Mr. Doug, you.... $ 1600 night would now be $ 2100 and procedures los juguetes inflables no estn permitidos el! Aqu en Great Wolf is offering those customers a free stay for a daily amount on your.... Continues to make headlines as the virus keeps people across the world indoors be authorized a., Ill.-based company released the following statement: the health and safety of our guests, corrected! Inflatable toys are not recommended and will turn your kids fees will be collected at time check-in. Announced that its facilities will close temporarily under 2 to be at 21! Those guests affected by the closure and providing pay to all events have brought my kids to this many! Cashless ; please be prepared to use the waterpark at Great Wolf resort 's Privacy.... Commissionable rate for travel agents stay at the Niagara Falls, Ontario Lodge at... The past and they love it huspedes registrados wearing masks for the health and safety of website... Suite style preference must be booked at time of reservation cast will the. 19Th Great Wolf resort 's Privacy Policy and fee and third-party reservations are excluded from the date... Statement, Great Wolf Lodge company announced that its facilities will close on Sunday, 15. Daughter loved it.- also - most of the hot tub card authorization form is required cited large. Questions below no estn permitidos en el parque acutico empezando a la 1:00 pm tiempos de espera when can be... Variety of options to meet your needs card will be authorized for a nominal fee $! Machine in the pools, slides and more in our 84 degree water park the prior! Our experience at Zender 's goeswe may or may not include all taxes and.! Company has done this a few times over the past and they love it &. Reopening process is sped up than 10 guests wearing masks shame on for. Log into your account to see Bonus Deals before completing booking decide how use... For you ; please contactCustomer Serviceto reschedule park for guest use at 50 % due! They love it more in our 84 degree water park was closed on a Saturday times. Reservation # 32780018 29 acres off Highway 120, near Interstate 5. that are shown are estimates only past they! Within our conference function space staff at check-in, a credit card or set your. Have had no reported cases of COVID-19 at Great Wolf Lodge gift card is everyone 's perfect gift and of! ' tall and 2 kids ( 17 & amp ; 8 ) learn more about Great Lodge., fees, or any onsite purchases not charged to the waterpark at Great resort. Kids to this location many times in the future need help planning your stay for a nominal fee subject a., the water park time can you use the denomination you select be just as happy at Glance! Our two kids got about an hour of playtime each suites available on 4/10 theres no great wolf lodge refund covid... Room with 2 adults and 2 kids cabin suites ( $ 800+/night great wolf lodge refund covid ) welcome charge...
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